What do we do
WE EXTEND THE BOUNDARIES OF BUSINESS PROCESS OUTSOURCING
In the new digital scenarios, Customer Management has to be able to interpret the value of connection. Today we measure ourselves with the prosumer, the citizen/customer as a node of a network that shares information and exchanges data, services and products. A system of reciprocal influence managed by shifting the paradigm, from Customer Care to Community Care. This is the reason, it is necessary to increase traditional Business Process Outsourcing activities with a knowledge base made up of domain expertise, experience, and analytical skills. This is Knowledge Process Outsourcing. What is it for? To put companies back in the driving seat of change.
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